When we you first pull in it looks like hotel is abandoned.. there are some cars missing windows.. there was quite a few people hanging out at the picnic tables that we assume live there.. they were very nice and friendly!!! Check-in was good, lady was very nice... hotel room old and dingy... bed WAS comfy... room was very quiet all night!! Shower was HOT and awesome water pressure.. Floor was sticky and there were safety pins... under mattress was 2 long sticks of laffy taffy... sheets were clean, comforter had some stains... there is nothing within walking distance but very quiet location.. on the back side of hotel there is a liquor store with people hanging out at corner... this hotel was updated and cleaned better I would give it a higher rating...
Incredibly disgusting hotel. Lacking everything.... No kidding. Rooms and halls are dirty. Bathroom plumbing is a joke. Halls reek with animal urine odor and have stains everywhere. My room didn't even lock correctly.. Staff is useless and barely noticeable. Don't bring your children here if you can avoid it..... Health risk seriously.
My husband and I read through every single review on here and another website for RRI but thought maybe others were too critical of the place - so we were going to give a chance. We knew it was a budget hotel so not the best of hotels, but figured it'd be fine for what we needed while visiting the beach and so we can take our pup with us. Boy were we wrong to not have listened to the reviews! As the one review said: RUN, RUN AS FAST AS YOU CAN. It was god awful. Not even worth the price they have it listed for. Stains ALL over the carpets, room floor was slanted, puke or some bodily fluid dried down the side of the toilet, the mattress was stained with urine and blood which was covered with a small piece of fabric, sheets did not fit the bed, pillows hard as rock, dead bugs on the floor, bed stacked on wooden blocks, bathroom had red dingy towels, table had a broken leg, A/C was incredibly loud, abandoned buildings literally surrounding every side, and not the friendliest looking company hanging out all around the outside. We didn't even want to sit down anywhere in the room, it felt so gross and unsafe. Not even our dog could settle in. When we called down to the front desk to try to check out early (it was around 10:30PM when we arrived) the girl told us she had no idea what the check-out/early cancellation policy was and we would have to talk to the manager in the morning. We booked a room with Comfort Inn in Whitehall that night and forfeited our money for the night. The only reason this place gets a star (even though Google won't let you give anything lower) is because of the woman who helped us cancel the rest of our reservation for the weekend and refund our money - which we were charged for all 4 nights the first night we were there and apparently weren't supposed to have been yet. If you can turn a blind eye to all the filth and uncleanliness, then book this place. It's cheap, but you definitely get what you pay for. Next time my husband and I will spend the extra $100 or so a night to have a nice hotel. Pretty sure this place will be condemned like the rest of the neighborhood soon.
There was mold in my room. Rugs are very dirty all over the place. No towels in my room and white trash every where
People all over in lobby. People running up and down hallways. Kids I'm assuming crushed food all over hall. They didn't have any light bulbs, pillows or an ink pen. Asked about breakfast at 9 am they said it ended already
Red Roof Inn Suites Muskegon Heights is a US Lodging based in Norton Shores, Michigan. Red Roof Inn Suites Muskegon Heights is located at 150 S Seaway Dr, Norton Shores, MI 49444, USA.
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