Employees talked to each other while I waited. I left.
Excellent customer service. Staff is extremely friendly and helpful. Willing to let you try out almost any product and provide samples when able. They have tons of different make up brands available and multiple services are offered there. They have a hair salon, brow bar, and the do facials. Great store.
Really helpful staff!
Nice, warm and friendly staff
I have gone to Ulta in Muskegon for 5 years...have never had a bad outcome until 8/6/2016...my stylist was Mary...we did a consultation and decided on highlights and lowlights and the COLOR I wanted....as she was slapping the color on (like she was painting a barn)she blurted out "oh I changed the color...just trust me"....then she pointed to the color she changed it to....it was a photo of a bright YELLOW hair color....I said"OMG I HOPE NOT"....well 1 1/2 hours later....she is putting me under the dryer and SLAPPING more BLEACH on my already wrapped foils.....the low lights she chose were bright YELLOW....I chose a pale muted blond....$121.00 is what she charged me for her mistake....the foil job was the worst I have EVER seen....I wrap better than that and I have not had training.....Mary has a problem with NOT listening to the customer...she really should NOT be a stylist...during the wrapping she was barking at the employees with such disrespect....Ulta use to be the place I went to ...but everyone that used to be there is no longer there...including my favorite stylist ....so sad that this store has gone down in customer service.There is so much more I need to say about this appointment....and Mary....all in the area of poor customer service and rudeness ......
Ulta Beauty is a US Hair Care Studio based in Norton Shores, Michigan. Ulta Beauty is located at 5711-A Harvey St, Norton Shores, MI 49444, USA.
Please contact with Ulta Beauty using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ulta Beauty opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.