Took my girlfriend's car in to fix a nail that was in her tire. They told me it would be about an hour. Not a problem, I understand that it's busy and it takes some time.
This is an excellent business, I've never had a single bad experience here. The staff is sincerely friendly, honest, and helpful. They will air up your tires any time for free. I went in with two tires that were constantly losing pressure; it turned out one tire had a nail in it and the other had a sensor leak. They fixed both and an employee handed me a paper and my keys, and I asked if I went up to the desk to pay and they told me there was no charge. They also provide free coffee and bottled water while you wait.
Now I'm a sole proprietor, so time is literally money for me. I'd much rather pay higher prices to a place that will actually look out for their customers. Looks like the tires on my car will be done elsewhere.
What I didn't appreciate was when I got up to use the restroom, her car was done. They called the name but I was not there. I was gone maybe 5 minutes. I sat back down and proceeded to wait another hour and a half before asking the status of the car.
Been going to Discount for a lot of years (and a lot of tires), they have always been good to me, more than fair on warranty issues. Would give them 5 stars if they'd get a handle on long lines and long waits in the last few years.
Have been a customer for the past 20 some years and always great service. I just came in today around 3:30pm and needed all 4 tires replaced. I thought I would be referred to leaving car and getting the next day which would have been fine. They said come back in 3 hours and it would be done. These guys go above and beyond. Thank you .
Great place, they let me use a tire overnight to get home while we waited for a new pie of tires to come in the next morning.
Discount Tire Store Norton Shores Mi is a US Car Repair based in Norton Shores, Michigan. Discount Tire Store Norton Shores Mi is located at 647 W Norton Ave, Norton Shores, MI 49441, USA.
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